This feature allows a user to check the reasons for the absence of traffic on the creative.

Troubleshooting with Debug

It is extremely helpful if the creative underperforms and you need to understand why.

To enable the Debug feature, please follow these simple steps:

  1. Press the ENABLE DEBUG button on the Сreative settings page
  1. Wait a couple of minutes after opening the Creative debug information page
  2. Press the Restart Tracing button to reload statistics if needed

You can find a list of all available debug reasons and their description in our guide Debug Reasons.


Please note!

The data of one Debug is kept in memory for about 15 minutes.

If you want to check more than 1 creative, you need to enable the new Debug after 15 minutes from the last update of the debug results, in order for the memory cache to be cleared and filled with new data.

Further Reading